FAQ2019-03-15T14:45:36+00:00

ASK & WE ANSWER

FREQUENTLY ASKED QUESTIONS

How do I get started?2019-03-04T10:09:24+00:00

It’s easy! Just Contact Us, Request A Quote, or give us a call at 888-458-9255. We would love to hear about your project!

What is the preferred format for digital files?2019-03-01T16:18:10+00:00

Formats We accept files in EPS, PSD, TIFF, JPG, and PDF formats. Additionally, we accept digital art in native file formats from all the most common programs including Photoshop, Illustrator, In-Design, and QuarkXpress. In certain circumstances, we can work with other file formats so please call us to discuss your image files. Unfortunately, we do not accept Corel, Publisher, or Pagemaker files. Also, we do not accept low res images copied from a website.

When sending an EPS file, be sure to Create Outlines for any fonts. This helps to prevent any “missing font” issues. When sending Quark and InDesign files, be sure to include all of your linked assets (images, fonts, etc.).

Image Resolution and Quality An image resolution of at least 150 DPI is required for photos and other similar images to achieve acceptable quality. The better the resolution of the file you provide, the better your final product will be.

Color Our color management software transforms RGB color into CMYK color for printing, so files in either color space are acceptable. For logos and other design elements where the best possible match is desired, please specify Pantone® colors or send us color swatches.

When can I expect my finished job?2019-03-01T16:18:58+00:00

Our normal turnaround is 5-7 business days after proof approval plus shipping time. Faster options are available. Please call us if you have a specific deadline that does not meet that production schedule.

What is your wallpaper printed on? Do I have options?2019-03-01T16:36:12+00:00

Yes! Click HERE to learn about our different options.

All of our wallcoverings are printed on premium materials, which we have thoroughly-tested for fade-resistance, producing long-lasting results. Most of our offerings are certified as Commercial Type II Wallcoverings, ideal for any business or home use. They are flame resistant, easy to clean and maintain.

While handling and performance features are similar to those of a vinyl-coated paper, professional installers have told us that our standard material options are easier to install because they behave like “traditional” wallpaper. Our material will not stretch as much as some vinyl products, which helps to prevent alignment problems during installation.

Can I hang the wall covering myself?2019-03-01T16:54:38+00:00

We HIGHLY recommend using a professional wallpaper installer for your wall covering. This ensures a quality job with hassle-free results. If you have experience and want to install yourself, please note our panels can run up to 52″ wide and are larger than traditional wallpaper rolls. Please reference our installation instructions, which are included with every order.

If you need assistance finding a local installer, click HERE.

Is the paper pre-pasted?2019-03-01T16:56:20+00:00

Our standard options require paste. However, we DO offer a pre-pasted option.

What kind of finish does the paper have?2019-03-01T17:05:27+00:00

Although all of our options are considered matte, the exact finish of your wall covering will vary based on your material selection. The finish of our most popular option is lustre, which has a very slight sheen but is closer to a matte finish than gloss. Click HERE to learn more.

What size is a standard roll of wallpaper border?2019-03-01T17:13:07+00:00

Each unique order is printed based on custom measurements. “Standard” isn’t really our thing. :)
A general rule of thumb is to create a border with a width that matches your wall height. As an example, for an 8′ high ceiling, use an 8″ border. We typically provide panels between 12-15 linear feet for easier handling and installation.

How many panels of wallpaper will my project require?2019-03-01T17:19:52+00:00

Unlike traditional commercial rolls, we print our custom wall coverings in larger panels. As a result, you will have fewer seams on the wall. Each panel is approximately 52″ wide x ceiling height and includes panel overlap to minimize any seam visibility. Dividing the width of your wall by 52″ will give you an idea of how many panels will be created for your project.

Every project is different. We can create a no-charge PDF proof from your supplied file, which will show the exact number of panels for the job.

What size can I make my mural?2019-03-01T17:21:52+00:00

Because we only print custom wall coverings, we can produce murals, wallpaper, and borders in any size. Simply give us your wall dimensions and we print to your specs. Please keep in mind that we need a high-resolution digital image for the best outcome.

I love the idea, but I cannot find the right image.2019-03-01T17:34:06+00:00

Need help with a design? No problem! We have a team of talented designers who can assist you in selecting artwork, or can help you create a custom design for your mural, wallpaper, or border.
Give us a call at 888-458-9255 or click HERE for details.

What can I incorporate into my custom wall covering?2019-03-01T17:37:01+00:00

You can use high-resolution digital images, personal photographs, artwork, drawings, text, your corporate logo, etc. The sky is the limit! If you have conventional artwork, we can scan your original to create a high-resolution digital file.

Can I request a sample kit?2019-01-14T11:39:04+00:00

Absolutely! Please email us with your name and mailing address. Feel free to call us with any questions you may have.

Contact Us

5300 Oakbrook Pkwy. Suite 340, Norcross, GA 30093

Phone: 888-458-9255

Check out our helpful videos!

How To Paste & Book Wallpaper

Measuring Your Wall For Wallpaper

Prepping & Priming Before Installation

Request A Free Quote

We’re ready to help you with your TotallyCustomWallpaper project!

GET A QUOTE